Returns & Exchanges

At LINE FRIENDS, we want you to love your new gear as much as Brown and Sally do. If you are not completely satisfied with your fashion purchase, you can return or exchange eligible items within 30 days of the delivery date.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.

3

Ship It Back

Print the prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing