Frequently Asked Questions

Everything you need to know about shopping at LINE FRIENDS

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually between 10-21 business days.

What is your return policy for apparel and accessories?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.

How do I know which size to order?

Each product page features a detailed size chart. As our apparel often features a relaxed or oversized fit inspired by street style, we recommend checking your measurements against our guide.

Are your products authentic LINE FRIENDS merchandise?

Yes, we are the official store. All products, including Brown, Cony, and BT21 collections, are 100% authentic and licensed merchandise.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping fees and import duties are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.